The primary role of the customer service representative is to interact with customers to address
their concerns, answer their questions and assist them with their needs. A customer service
representative will often answer customer phone calls and emails, responding to customers' questions and concerns. - Create and implement an effective CSR plan or processes to drive higher chat response rate. - Monitor chats, email, calls and messages to respond as soon as possible
- Identify and assess customers’ needs to achieve satisfaction
- Collaborate closely with various departments like operations, sales and marketing , and
inventory to reach overall growth in online sales
- Ensure that all industry regulations and standards are met
- Regularly analyze metrics and present reports to top-level executives
- Build sustainable relationships and trust with customer accounts through open and interactive
communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Job Types: Full-time, Permanent, Fixed term
Pay: Php20,000.00 - Php30,000.00 per month
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Overtime
- Rotational shift
- Weekends
Supplemental Pay:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Paco: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- CSR: 3 years (Required)
Language:
- English (Preferred)
Work Location: In person
Application Deadline: 06/13/2025
