Location: 2F Unit 19, YCP Business Center, Ayala Hwy, Lipa, 4217 (2 min away from SM)
Work Setup: On-site
About the Role
We are looking for Customer Service Representatives to join our team! In this role, you will be responsible for assisting customers, resolving inquiries, and ensuring an exceptional customer experience. If you have great communication skills, a problem-solving mindset, and a passion for helping people, we want to hear from you!
Perks & Benefits
- Competitive Base Salary + Incentives
- Health Care Coverage (HMO)
- Night Differential Pay
- Overtime Pay
- Paid Sick Leave
- Performance Bonuses & Career Growth
Job Responsibilities
- Answer customer inquiries via phone, email, or chat in a professional manner.
- Assist customers with billing, troubleshooting, product support, and general inquiries.
- Ensure customer satisfaction by providing clear and accurate responses.
- Follow company policies and maintain service quality standards.
- Work in a team-oriented, fast-paced environment while meeting performance targets.
Qualifications
- Fluent in English (spoken & written) – Strong communication skills required.
- Previous customer service experience is a plus, but not required.
- Basic computer skills (MS Office, typing speed of at least 30 WPM).
- Willing to work night shifts & weekends (if needed).
- High school diploma or higher (Fresh grads welcome).
Job Type: Full-time
Pay: Php19,000.00 - Php21,000.00 per month
Benefits:
- Health insurance
Experience:
- Customer service: 1 year (Required)
Work Location: In person
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