Customer Service Representative - US Healthcare Account
IMMEDIATE HIRING
Join our healthcare BPO team supporting US medical providers. We're seeking experienced Customer Service Representatives for a stable, growth-oriented career in healthcare.
Location: Ebloc 3, Padriga St., IT Park, Apas, Cebu City
Schedule: US Business Hours
Employment: Full-Time, On-Site
Key Responsibilities
- Handle patient inquiries via phone, email, and chat
- Assist with appointment scheduling and insurance verification
- Process billing inquiries and payment assistance
- Navigate healthcare management systems
- Maintain accurate customer records
- Meet quality and productivity metrics
Requirements
Must Have:
- 1+ years BPO experience
- Excellent English communication skills
- High school graduate or equivalent
- Strong computer and multitasking skills
- Available for US time zones
Preferred:
- Healthcare/medical account experience
Benefits Package
Compensation:
- Competitive base salary + performance bonuses
- 13th month pay
- Night differential and overtime pay
- Commission opportunities
Health & Career:
- HMO coverage (employee + dependents)
- Career advancement opportunities
- Job security in healthcare industry
Why Join Us?
- Stable Industry - Recession-proof healthcare sector
- Professional Growth - Clear promotion pathways
- Competitive Pay - Above-market compensation
- Work-Life Balance - Supportive team environment
Job Type: Full-time
Benefits:
- Health insurance
- On-site parking
- Pay raise
Application Question(s):
- Do you have US Healthcare Experience?
- Are you willing to work on-site?
- What is your all-in expected salary?
Work Location: In person
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