Customer Service Supervisor

Job Overview: Customer Service Supervisor – Front Desk (After Sales)

The Customer Service Supervisor – Front Desk (After Sales) is responsible for overseeing daily front-line operations and ensuring the highest level of customer satisfaction in all after-sales interactions. This role supervises front desk staff, resolves escalated customer concerns, and ensures that service processes are followed efficiently and professionally. The ideal candidate is proactive, solution-oriented, and has a strong background in customer service management.

Key Responsibilities:

• Supervise and coach front desk customer service staff to maintain high performance and professionalism.
• Monitor and ensure timely and effective handling of customer inquiries, complaints, returns, warranties, and other after-sales concerns.
• Implement and maintain standard operating procedures for after-sales services.
• Handle escalated issues and provide appropriate solutions in a timely manner.
• Collaborate with internal departments (e.g., logistics, sales, technical support) to resolve customer concerns efficiently.
• Maintain and analyze service metrics and reports to improve customer satisfaction.
• Conduct regular training sessions to keep the team updated on product knowledge, customer service techniques, and company policies.
• Ensure proper documentation and recordkeeping of customer interactions and resolutions.

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality, or a related field.
• At least 2–3 years of experience in customer service, preferably in a supervisory or team lead role.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle pressure and resolve conflicts effectively.
• Knowledge of after-sales processes, warranties, and return policies is a plus.
• Proficient in MS Office and customer service software or CRM systems.

Job Type: Full-time

Pay: Php20,000.00 - Php30,000.00 per month

Benefits:

• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person