At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Careers that change Lives

Medtronic Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. Our portfolio of innovative solutions are designed to provide customers greater freedom and better health, helping them achieve better glucose​ control, while spending less time managing their disease.

Responsibilities may include the following and other duties may be assigned.

• Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.
• Troubleshoots customer concerns, issues raised during training, product use or malfunctioning products, and/or software applications and recommends corrective action.
• Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
• Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.

PEOPLE MANAGEMENT FUNCTIONAL CAREER STREAM: Management and supervisory professionals with one or more employees who are focused on tactical, operational and some strategic activities within a specified area. Levels within the management career stream typically have six or more direct reports. The majority of time is spent overseeing their area of responsibility, managing performance, developing talent, engagement and inclusion, communicating business and operational developments, planning, prioritizing and / or directing the responsibilities of direct reports. Goal achievement is typically accomplished through performance of direct and / or indirect reports. A key responsibility of roles in this career stream is managing people. which includes: accountability for mentoring, developing and coaching staff on meeting/exceeding performance expectations and defined objectives, providing leadership to staff ensuring the prioritization of strategic and department level initiatives to include defining performance goals and targets, conducting performance reviews, and staff 1:1s to guide performance management and employee development efforts and manage toward departmental goals.

DIFFERENTIATING FACTORS

Autonomy: Supervises team members providing tactical and / or technical supervision.
Spends a portion of time performing individual tasks.
Receives assignments in task-oriented terms and delivers results according to established procedures.

Organizational Impact: Plans operational objectives for a team of support personnel, typically within (1) department.
Decisions impact team schedules or the allocation of time or material resources.
Typically does not have budget or P&L accountability, but may manage day-to-day elements of the budget (eg, overtime for staff).

Innovation and Complexity: Makes adjustments or recommends enhancements in systems and day-to-day department processes.
Problems and issues faced are generally defined, and may require understanding of broader sets of issues.

Communication and Influence: Communicates with internal and external customers and vendors.
Shares and exchanges relevant information to reach solutions.
Typically presenting information and exchanging information.

Leadership and Talent Management: Supervises a team consisting of employees in the Support career stream only, such as production, technician, or clerical individual contributors A first level supervisor.
Provides day-to-day work direction for team, focused on maintaining steady workflow, resource allocation and productivity.
Provides primary input to hiring, firing, promotion, performance and rewards decisions for direct reports.

Required Knowledge and Experience: Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.
Requires broad job knowledge of technical or operational practices within assigned discipline.
Requires a high school/General Education Diploma (GED) with 5 years of experience or Associates degree with 3 years of experience or Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 1 year of Product Support Supervisory experience OR 3 years of Product Support experience.
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Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here