We’re looking for a proactive and detail-oriented Customer Support Agent to join our growing B2B Operations team. In this role, you'll be the front line for our business clients, ensuring a smooth, professional experience through timely, solution-driven support. You’ll work cross-functionally with internal teams and help build long-term relationships with our partners by delivering top-tier service.
Key Responsibilities:
- Act as the primary point of contact for B2B clients via email, and chat.
- Handle incoming support inquiries with professionalism, empathy, and efficiency.
- Troubleshoot and resolve operational, technical, or order-related issues in a timely manner.
- Collaborate with sales, logistics, and product teams to ensure smooth service delivery.
- Maintain accurate records of client interactions and issue resolutions in CRM systems.
- Identify recurring problems and escalate them appropriately to internal stakeholders.
- Contribute to documentation, FAQs, and process improvements to streamline support workflows.
Required Skills & Experience:
1–3 years of experience in customer support, account management, or operations (B2B preferred).- Excellent written and verbal communication skills.
- Strong problem-solving skills with a customer-first attitude.
- Comfortable working with CRM and ticketing systems (e.g., Zendesk).
- Experience handling multiple client accounts or working in a fast-paced, multi-channel environment.
- Detail-oriented and organized, with the ability to prioritize and manage time effectively.
- Team player who can also work independently and take initiative.
- Knowledge of Telco is a plus.
Location & Working Hours:
Remote.- New York time zone
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