Customer Support Representative

The Customer Support Representative will serve as the bridge between clients, warehouse, showroom, and logistics teams. This role focuses on providing exceptional customer service while ensuring smooth scheduling of technicians for installations, dispatching of items, deliveries, and coordination of backjobs. The CSR ensures all customer needs are addressed efficiently and operations run seamlessly.

Responsibilities:

• Handle customer inquiries regarding products, deliveries, installations, returns, and service schedules through in-store, phone, and email support.
• Schedule and coordinate technicians for product installations, repairs, and backjobs.
• Monitor and track dispatching of deliveries and ensure timely fulfillment of customer orders.
• Collaborate with the logistics and warehouse team to address scheduling conflicts or urgent requests.
• Manage and update customer records, including service schedules and completed jobs.
• Handle complaints professionally, ensuring timely resolutions and customer satisfaction.
• Provide accurate product and service information to customers.
• Support showroom/warehouse operations as needed, including documentation, client assistance, and coordination with operations.
• Stay updated on company policies, workflows, and product knowledge to provide efficient solutions to customer concerns.

Qualifications:

• With strong coordination and organizational skills.
• Experience in logistics, dispatching, or scheduling is an advantage.
• Excellent communication and problem-solving skills.
• Detail-oriented, proactive, and able to manage multiple tasks simultaneously.
• Willing to work onsite (Warehouse/Showroom) and collaborate closely with operations.

Job Types: Full-time, Permanent

Pay: Php17,000.00 - Php19,000.00 per month

Benefits:

• Company events
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Ability to commute/relocate:

• San Rafael 3008 P03: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Customer support: 1 year (Required)
• B2B sales: 1 year (Required)
• Retail sales: 1 year (Required)
• Sales administration: 1 year (Required)

Language:

• English (Required)

Location:

• San Rafael 3008 P03 (Required)

Work Location: In person