Craving stability with a career path that lets you shine? Look no further! We offer a secure and supportive environment where you can build a fulfilling career.
YOU DESERVE THE BEST - Enjoy these Perks!
- Offering competitive commissions starting $100 USD monthly
- Comprehensive day 1 HMO with 10K medical reimbursement
- Additional HMO coverage for your family + dental coverage
- Free annual Flu vaccine
- Continuous career development and certifications
- Travel & training opportunity oversea
- Regular awards and recognitions
- Comprehensive life insurance
- 24 Paid time offs (with Annual leave conversion)
- Annual appraisal based on merits
- Free daily meals (free breakfast on Mondays & free treats on Fridays)
- Regular engaging company events & promotes work life balance
- Accessible office sites --CEBU CITY, IT PARK
- Employee referral programs
About the role:
As our Customer Support Representative, you'll be the backbone of our campaigns, keeping things running smoothly and providing exceptional support.
You'll have the chance to work with a diverse team of professionals and contribute to projects that impact our organization's success.
This is where you’ll shine:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
What you’ll bring in:
- Great Communication and Comprehension skills
- Has at least work in the same or related position for 2 years
- Demonstrates effective people skills and sensitivities when dealing with others.
- General skill in the use of MS Office and other standard software applications required to perform the job duties.
- Ability to work both independently and in a team environment.
- Highly competitive & High-energy individual
- Amenable to work on site - Cebu City (Night)
Ready to find a place where your contributions are valued? Join our team!
Job Type: Full-time
Pay: Php30,000.00 - Php32,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Promotion to permanent employee
- Staff meals provided
Application Question(s):
- Are you amenable to work on site? (Cebu IT Park & Night Shift)
Experience:
- CSR : 3 years (Required)
Work Location: In person
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