Search suggestions:

work from home
urgent hiring
office staff
procurement
quantity surveyor
part time work from home
part time
accounts payable
civil engineer
data analyst
job hiring
work from home no experience
purchasing
Manila
Kabite
Laguna
Batangas
Davao City
Cebu City
Makati
Antipolo
Negros Oriental
Oriental Mindoro
Imus
Rizal
Apply

Customer Support Specialist - Software Support

Simplesat
Lungsod ng Pasig
Full time
1 day ago

Company Description

Launched in 2016, Simplesat is a software startup with a mission to enable service teams to collect, analyze, and publish customer satisfaction feedback.

Measuring and improving customer satisfaction is more than just launching a survey. For feedback to have a real changing impact in an organization, it needs to connect and seamlessly integrate with critical systems like CRMs, helpdesks, and chat apps. Simplesat’s focus is to make that happen by shipping early, often, listening to our customers and then doing it all over again.

Our company headquarters are in Bangkok, Thailand with a satellite office in Manila, Philippines.


Learn more on our website: https://www.simplesat.io/

Job Description

As a Customer Technical Support, you’ll be responsible for responding to Simplesat customers and delivering a consultative and FUN support experience.

The role requires creative problem-solving and a thorough knowledge of how Simplesat works in different helpdesk and messaging systems.

Most communication is done through our Intercom support system. On both live chat and email channes, primarily. Occasionally, customers will require a short video call/screen share to get their problems solved.

You’ll work closely with the Customer Success team (helping users with onboarding and converting to paid subscriptions), and the product team (building new features, creating documentation, helping bring new features to market).

Position overview:

 

Qualifications

 

You gotta be:

Requirements:

 

Additional Information

Benefits

Save Apply
Report job
Other Job Recommendations:

Customer Support Specialist - Software Support

Simplesat
Lungsod ng Pasig
  • Provide chat, email, and video-call screen share support to...
  • Assist customers with troubleshooting and implementation...
6 days ago

Customer Support Specialist, Manila (Japan Support)

Eucalyptus
Manila
  • Globally, grew revenue by >120% YoY, while reducing cash...
  • Grew from 5,000 to ~40,000 patients in the UK alone, and...
6 days ago

Specialist II Software Support

Copeland
Quezon City
  • Provide support, installation, maintenance, troubleshooting...
  • Remotely diagnose issues caused by operating system, web...
1 week ago

Customer Support Representative - Written Support

Badger Maps
  • Ability to quickly learn and understand a new piece of...
  • Great troubleshooting ability and capacity to quickly...
3 weeks ago

Patient Support Specialist, Manila (Japan Support)

Eucalyptus
Manila
  • Globally, grew revenue by >120% YoY, while reducing cash...
  • Grew from 5,000 to ~40,000 patients in the UK alone, and...
6 days ago