SUPERVISORY
- Overseeing the Collection Department
- Training, monitoring, and managing the Collection Specialists and their assigned accounts and performance
- Managing, monitoring, and reporting KPIs, collection reports, and collection issues, and making recommendations
- Monitor and approval of collections specialist DTRs
- Other collection works as needed to meet the expected business targets
COLLECTION SPECIALIST
- Reviewing open accounts for collection efforts
- Making outbound collection calls in a professional manner while keeping and improving client relations
- Resolves client payment concerns and rescues accounts receivable delinquency, applying good customer service in a timely manner
- Collect customer payments in accordance with payment due dates
- Identify issues attributing to account delinquency and discuss them with Collection Team
- Review and monitor assigned accounts and all applicable collection reports
- Provide timely follow-up on payment arrangements
Job Type: Full-time
Pay: Php30,000.00 - Php35,000.00 per month
Schedule:
- 8 hour shift
- Day shift
- Overtime
Supplemental Pay:
- Bonus pay
- Commission pay
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