- Experience:
- 3–5+ years of experience in dialer management (e.g., with tools like Genesys, Noble, Aspect, Five9, or Avaya).
- Strong background in debt collections or financial services.
- Proven experience handling large-scale outbound campaigns and predictive dialers.
- Technical Skills:
- In-depth knowledge of dialer platforms and campaign management.
- Proficiency in SQL, Excel (VLOOKUP, pivot tables), and reporting/dashboard tools.
- Familiarity with compliance standards (e.g., FDCPA, TCPA, local debt collection laws).
- Understanding of CRM tools and call center technology integrations.
- Analytical & Strategic Thinking:
- Ability to analyze campaign data and make strategic decisions to optimize contact rates, agent productivity, and collection results.
- Experience in A/B testing and dialing strategy optimization.
- Communication & Collaboration:
- Strong communication skills to work with operations, compliance, IT, and QA teams.
- Ability to explain technical dialer performance insights to non-technical stakeholders.
- Leadership & Management:
- Experience in leading a dialer team or being a senior SME in dialer strategies.
- Ability to train junior dialer admins or strategists.
✅ Preferred/Bonus Qualifications
- Knowledge of Omnichannel dialing (voice, SMS, email).
- Experience in real-time monitoring and load balancing for multiple portfolios.
- Background in handling BPO or third-party agency dialer setups.
- Familiarity with KPI metrics such as RPC (Right Party Contact), PTD (Promise to Pay), and Wrap Time analysis.
Job Type: Full-time
Pay: Php20,000.00 - Php25,000.00 per month
Benefits:
- Flexible schedule
- Paid training
- Pay raise
Schedule:
- 8 hour shift
Work Location: In person
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