Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex customer challenges.
Job Summary:
The Employee Engagement Coordinator is responsible for planning, executing, and optimizing engagement strategies to foster meaningful relationships with our employees. This role focuses on communication, event coordination, and outreach efforts to boost participation, satisfaction, and loyalty.
Key Responsibilities:
Develop and implement engagement plans and campaigns across multiple channels (email, social media, events, etc.) in coordination with our Marketing team.
Coordinate events and activities that promote connection and involvement (workshops, webinars, volunteer events, etc.)
Maintain and grow relationships with key stakeholders, partners, or community members.
Collect and analyze feedback to improve engagement strategies.
Collaborate with marketing, communications, and other departments to align messaging and initiatives.
Track metrics and prepare reports to evaluate engagement performanc
Qualifications:
Bachelor's degree in Communications, Marketing, Public Relations, or a related field (or equivalent experience).
2+ years of experience in engagement, community outreach, communications, or event planning. Preference to company/employee engagement, particularly in a BPO/Call Centre environment.
Excellent verbal and written communication skills. (Bilingual French/English an asset)
Strong organizational and project management abilities.
Proficiency in Microsoft Office, social media platforms, and CRM systems
Passion for community building and relationship development.
Preferred Skills:
Experience with virtual and in-person event planning.
Graphic design or basic content creation skills (e.g., Canva, Adobe Creative Suite).
This position is remote from the Philippines working closely with the Canadian and other global team members. Ability to work from home in a secure private location with excellent internet connection.