Job Summary:
We are looking for Customer Service Representatives (CSR) to join a leading telecommunications account. This is a full-time, entry-level role ideal for fresh graduates and first-time job seekers looking to start a stable career in the BPO industry. Successful candidates will handle either non-voice (chat/email) or voice-based customer support.
Responsibilities:
- Provide professional customer support via chat or phone
- Assist clients with billing concerns, technical support, and service inquiries
- Document customer interactions with accuracy
- Follow standard operating procedures and meet quality standards
- Work collaboratively in a team-focused environment
Qualifications:
- At least 18 years old
- Graduate of High School (Old Curriculum), Senior High School, or ALS
- No BPO experience required
- Strong English communication skills (written and verbal)
- Detail-oriented with good typing and multitasking skills
- Willing to work onsite
- Amenable to shifting schedules including weekends and holidays
Perks You'll Enjoy:
- HMO coverage starting Day 1
- Night Differential Pay
- Mental Wellness Program available from Day 1
- Free medical insurance upon regularization (includes common-law partners)
- Rice allowance, paid leaves, holiday & OT pay
- Full government-mandated benefits + 13th Month Pay
- Fresher-friendly training with support every step of the way
- Career growth opportunities in a stable financial account
Why Apply?
- Fresher-friendly, no prior BPO experience needed
- Immediate hiring for non-voice and voice accounts
- Competitive pay and full benefits
- Opportunities for advancement in a leading global BPO
- Located in a central and accessible location
How to Apply:
Submit your application directly through Indeed. Qualified applicants will be contacted for screening. Apply today to secure your slot.
Job Type: Full-time
Pay: Php15,000.00 - Php25,000.00 per month
Benefits:
- Company events
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Work Location: In person
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