We are seeking an Associate Customer Service Representative
In this role, you will:
- Support functional area or process; seek ways to improve individual work processes within established procedures
- Perform a variety of routine administrative, transactional, operational, or customer support tasks to develop skills
- Regularly receive direction from manager and escalate questions and issues to more senior roles
- Interact with immediate team on basic information, plus internal and external customers if a customer support role
- Attend classroom training, self-study assignments, workshops, networking, or other events, as appropriate
Required Qualifications:
- Philippines only: Bachelor's Degree
Required Qualifications for Europe, Middle East & Africa only:
- N/A, role not eligible for outside of Philippines
Desired Qualifications:
- Graduate of any Banking and Finance, Management, Communication Arts, Commerce, Mathematics and other related courses
- Excellent English communication skills
Job Expectations:
- Provide banking support and customer service to clients and answer queries related to their accounts
- 100% voice support and must be amenable to work in any shift schedule particularly graveyard shift
- Must be willing to work onsite and during holidays
Job Type: Full-time
Pay: Php26,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Paid training
Schedule:
- 8 hour shift
- Shift system
Supplemental Pay:
- 13th month salary
- Overtime pay
Education:
- Bachelor's (Required)
Work Location: In person
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