Front Office Associate is often the first point of contact for guests, responsible for delivering warm welcomes and ensuring smooth front desk operations from arrival through departure.
Qualifications:
- Bachelors Degree in Hotel/Hospitality Management.
- 1-2 year work experience is a Hotel setting is an advantage.
- Fresh graduates are welcome to apply.
- Good communication, multitasking, and interpersonal skills.
- Proficiency in computers and PMS systems is essential.
Job Duties:
- Check‑in/out, room allocation, reservation management.
- Concierge assistance, complaints resolution
- Promote upgrades, loyalty programs, additional services
- Cash handling and settle guest payments.
- Answer, screen, and forward calls; take messages; manage email inquiries and guest correspondence.
- Upselling & Brand Participation
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Employee discount
- Flexible schedule
- Gym membership
- Health insurance
- Paid training
- Staff meals provided
- Transportation service provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Bonus pay
Work Location: In person
Expected Start Date: 09/22/2025
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