Hiraya Wellness Resort and Ecopark proudly is looking for a Front Office Associate Trainee who is friendly, detail-oriented, and passionate about providing outstanding guest service. If you enjoy welcoming guests, managing reservations, and being the face of a resort, this is the opportunity for you.
Job Purpose:
The Front Office Associate is responsible for delivering excellent guest service from check-in to check-out, ensuring that every guest feels welcome, valued, and well-attended to.
Key Responsibilities:
✔ Greet guests warmly and handle check-ins/check-outs efficiently
✔ Manage bookings, inquiries, and room assignments
✔ Respond promptly to guest needs, requests, and complaints
✔ Handle payments and maintain accurate billing records
✔ Coordinate with housekeeping and other departments for seamless service
✔ Maintain a clean and organized front desk area
✔ Any job-related tasks
Performance Standards:
✔ Courteous and efficient service provided at all times
✔ Accurate handling of bookings, records, and guest concerns
✔ Positive feedback from guests and supervisors
✔ Professional demeanor and appearance
Qualifications:
- Bachelor's degree in Hospitality Management or related course
- Fresh graduates are welcome to apply
- Strong communication and problem-solving skills
- Computer literacy (reservation systems knowledge is a plus)
- Friendly, organized, and dependable
Job Types: Full-time, Fresh graduate
Pay: From Php11,000.00 per month
Work Location: In person
Application Deadline: 08/10/2025
