About the Position: Remote Intake Coordinator - Registered Dietitian Clinic
Health Loft is seeking an Intake Coordinator to join our team. We are looking for an individual with strong communication skills that is motivated, and self-driven. This position would serve as the initial point of contact for new patients, collecting relevant history and insurance information over the phone or via email. This individual would also assist with directing patients to the appropriate department, rescheduling of current clients, scanning and uploading of paper documents/checks, and answering basic billing questions.
About Health Loft:
Health Loft, based in Chicago, Illinois, provides medical nutritional counseling from expert registered dietitians (RD's) to individuals in multiple states. We make it easy for patients to see an RD by accepting their health insurance and offering convenient access to a licensed professional via our telehealth platform.
- Our Mission: We understand the life changing work that RD's provide, as well as the difficulty patients have using their health insurance when seeking their care. Our mission is to bridge that gap by strategically growing, leading, and delivering on innovative medical nutrition therapy nationwide. By investing in our team and our patients, we will elevate the individual experience for all clients.
- Our Patients: Our focus is on helping as many patients gain access to the knowledge and care of an RD as possible. We see a range of ages and conditions including but not limited to eating disorders, intuitive eating, diabetes, PCOS, weight management, cardiovascular disease, women's health, and more.
Why Join Health Loft:
- Our Team: The entire team at Health Loft is focused on making this the best place to work.
- Great culture: We strongly believe in working and learning together as a team. Our team meets regularly on a weekly bases to discuss successes, areas for learning and development, and goals. We also make a point to schedule team-building and social events when possible (Covid dependent).
- We listen: We believe our team members are our greatest source of innovation and we actively work to incorporate feedback to make Health Loft a better place for our team members and clients alike.
- Flexibility: Enjoy the ability to work from home, skipping the lengthy commute and expense of having to go into the office.
Our Core Values
- Excellence
- Growth Mindset
- Patient Centricity
- Autonomy
Job responsibilities includes but not limited to:
- Answer all incoming calls promptly, politely, and take/relay messages as necessary.
- Following up with via phone and email to schedule new patient leads.
- Schedule new and existing patients in accordance with clinic policy.
- Maintain all patient charts according to company policy.
- Verify eligibility and benefits
- Answer basic billing questions
- Troubleshoot client issues
- Maintain patient confidentiality.
- Responsible for tracking and documentation of referrals and new patient leads.
- Complete assigned projects on time and within parameters as directed by management.
- Collect, scan, and upload paper claim documents and checks.
- Other duties as assigned by management.
Qualifications:
Must have worked in the medical field or related field within the last two years
- High School diploma or GED required. Associate degree preferred.
- Excellent communication skills and organizational skills.
- Ability to work independently and as part of a team.
- Ability to multi-task.
- Experience with Google Workspace a +
- Previous experience using EMR/EHR system.
- Must demonstrate effective communication skills.
- Basic medical terminology preferred
Job Type: Part-time
Pay: Php232.00 - Php348.00 per hour
Expected hours: 20 per week
Benefits:
- Work from home
Application Question(s):
- What do you enjoy doing most at your current or previous position?
- Have you worked in customer service before? If so, how many years and what setting?
- Please describe your current job responsibilities
Experience:
- Health Care: 2 years (Preferred)
Work Location: Remote
