Responsibilities
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a SEA Governance Operational Risk Analyst role to support root cause analysis and problem resolution management for SEA region.
Responsibilities:
- Identify and assess gaps across the governance lifecycle, from policy development to enforcement, through case investigations and root cause analysis.
- Drive cross-functional collaboration to align on findings, share insights, and build consensus on needed improvements.
- Manage and track governance programs and action items, ensuring timely execution and strengthened control mechanisms across key domains.
- Monitor performance of key metrics and conduct deep dive analysis when necessary.
- Drive automation and AI initiatives to improve efficiency and accuracy across GNE operations.
Qualifications
Minimum Qualifications
- Bachelor’s degree or higher in a relevant field.
- Professional experience in e-commerce governance, policy development, moderation operations, or related domains.
- Solid understanding of e-commerce compliance standards and internet governance, with strong business acumen and risk awareness.
- Intermediate data analysis skills (including working with datasets, and competency in Excel/ spreadsheets).
Preferred Qualifications
- Experience in listing/content moderation, or BPO operations, ideally in a QA, Team Lead, or SOP development role.
- Advanced data analysis capabilities, including proficiency in SQL and/or Python.
- Experience in AI automation or prompt engineering to support operational efficiency and decision-making.
- Strong communication and coordination skills, with the ability to engage effectively across teams and stakeholders.
- Proven experience in project or program management, particularly in cross-functional and global environments.
- Demonstrated ability to apply analytical thinking and a programmatic approach to monitoring outcomes and driving improvements.
- Sound judgment and decision-making skills, especially in complex or ambiguous situations.
Job Information
About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join ByteDanceInspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
