Position Title: Global People Care (GPC) Admin
Department: HR Operations
Reports to: Global People Care Manager
Position Type: Full-Time
Position Summary:
The GPC Admin plays a crucial role in providing specialized support and resolving complex HR inquiries and issues that Digital Assistant cannot handle. This position requires a deep understanding of HR policies, procedures, and systems. The Global People Care team member will serve as a liaison between employees, HR business partners, and other departments, ensuring efficient and effective resolution of HR-related matters.
Key Responsibilities:
Issue Resolution:
- Handle complex HR inquiries and issues escalated from the Digital Assistant support.
- Provide accurate and timely responses to HR-related queries through various communication channels (e.g., phone, email, ticketing system).
Policy and Procedure Guidance:
- Interpret and provide guidance on HR policies, procedures, and programs.
- Assist employees and managers in understanding HR processes and ensure compliance with company policies.
Data Management and Reporting:
- Maintain and update employee records in HR systems.
- Generate and analyze HR reports to support decision-making and compliance requirements.
Case Management:
- Manage and track HR cases using the ticketing system, ensuring all cases are resolved within established SLAs.
- Document and maintain detailed records of interactions and resolutions.
Process Improvement:
- Identify opportunities for process improvements within the HR Shared Services function.
- Collaborate with HR teams to implement best practices and streamline HR processes.
Collaboration and Communication:
- Work closely with HR business partners, Payroll, Benefits, and other departments to resolve employee issues.
- Participate in team meetings and contribute to ongoing training and development initiatives.
Qualifications:
Education:
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
Experience:
- Minimum of 3-5 years of experience in HR, with at least 2 years in an HR Shared Services or similar role.
- Experience with HRIS systems (e.g., Workday, SAP, Oracle) and ticketing systems.
Skills and Competencies:
- Strong knowledge of HR policies, procedures, and best practices.
- Excellent problem-solving and analytical skills.
- High level of attention to detail and accuracy.
- Effective communication skills, both written and verbal.
- Ability to handle confidential and sensitive information with discretion.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Attributes:
- Customer-focused mindset with a commitment to delivering high-quality service.
- Ability to work independently and as part of a team.
- Adaptability and willingness to learn new systems and processes.
- Strong work ethic and a proactive approach to problem-solving.
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