Job Title: Helpdesk Administrator / IT Administrator
Location: Remote
Shift: Day/ Morning PHT
Type: Full Time, Independent Contractor
Rate: Maximum of PHP 55,000 per month
Role Overview:
We are seeking a passionate, organized, and technically capable Helpdesk Administrator / IT Administrator who truly lives and breathes IT. This is a fast-paced, high-responsibility position that requires someone who takes initiative, communicates clearly, and is eager to learn and grow in the IT space.
Whether your experience is personal or professional, we’re looking for someone with hands-on experience in IT, a proactive mindset, and the confidence to interact with clients professionally. If you’re organized, goal-driven, and love troubleshooting and problem-solving, we want to hear from you.
Key Responsibilities:
- Provide IT support (remote and/or on-site) for desktops, laptops, mobile devices, and networks.
- Manage and resolve tickets using a ticketing system with strong follow-through and documentation.
- Support and maintain Windows Server (2016 and above) and Windows OS (7, 10, 11) environments.
- Administer and support Microsoft Office Suite, Office 365, and Microsoft Azure.
- Deliver exceptional customer service, troubleshooting hardware/software/network issues with urgency and accuracy.
- Communicate professionally with clients, team members, and account managers to gather information, provide updates, and relay feedback.
- Handle Apple product support and network troubleshooting (preferred).
- Maintain detailed documentation of configurations, support tickets, system updates, and client feedback.
- Report monthly performance and issue summaries to management.
- Work closely with account managers to align on client needs and resolutions.
Qualifications & Skills:
- Degree in Information Technology or related field.
- Demonstrated passion for IT through personal projects, research, or certifications.
- Proficient in English with clear, professional communication (written and spoken).
- Experience using a ticketing system for IT support.
- Knowledge of Windows Server 2019 or later, Windows 7/10/11, and Office 365.
- Understanding of Microsoft Azure, Active Directory, and basic networking.
- Strong organizational skills with high attention to detail.
- Confident, proactive, and goal-oriented with excellent people skills.
- Able to multi-task and perform under pressure in a fast-paced environment.
- Comfortable working independently, but also a strong team player.
- Willingness to work overtime or extend hours when necessary.
Preferred (Not Required):
- Experience supporting Apple devices and macOS environments.
- Familiarity with client-facing roles or working in an MSP or IT service provider setting.
What We’re Looking For:
- Someone who actively learns IT, reads documentation, or explores tech trends in their own time.
- A stable, long-term team player – not a freelancer or short-term contractor.
- A problem-solver who doesn't wait for instructions but takes initiative.
- A professional who can deliver consistent results, clear updates, and smart follow-up.
Work from Home Requirements (Must have before the start date)
- Internet Connection : Min of 30 mbps wired internet connection speed AND a backup internet connection (before start date)
- Computer/Laptop: The contractor must have a working computer with updated current programmes from home with Dual Monitors
- Noise Canceling Headset (Plantronics)
- Dedicated Home Office - Contractors are required to have a dedicated home office free from noise and distractions.
- Must be comfortable working with a Monitoring Software (for payroll and timekeeping purposes only)
- Webcam - Contractors must have a working webcam
Job Type: Full-time
Pay: Php45,000.00 - Php55,000.00 per month
Benefits:
- Work from home
Work Location: Remote
Application Deadline: 07/28/2025
