· Greets visitors / guests.
· Answers all incoming calls. Transfers call to concerned departments and employees.
· Monitors calls to ensure they are answered within set standards.
· Maintains telephone log and telephone directory for switchboard use.
· Takes responsibility to ensure all required tasks are completed accurately and within given time frames.
· Takes reservation, and deals with reservation correspondence. Receives and processes reservation requests for future overnight accommodations, access the number and types of rooms available, various room rates, and furnishings along with various facilities existing in the hotel
· Exhibits a positive and involved team attitude to all and promotes positive relations through an environment that encourages open communication, trust and mutual respect. ·
· Performs all assigned duties efficiently, technically correct, follows Company policies, rules and regulations, requests of Superiors, adheres to procedures and achieve a high standard leading to total guest and Company satisfaction
· Assist in handling check-in and check-out
· Maintains guest history file of all guests as reference for their preference, special requests, and room rates during their last stay at the hotel
· Processes and posts charges and settlements to guest in a timely manner.
· Blocks off rooms for confirmed reservation based on Room Reservation form. Takes note of reservation details such as floor request, room category, and other amenities. · Coordinates with Housekeeping for their immediate set-up or cleaning of vacant rooms to be occupied by guests who have already checked in
· Performs cashiering procedure: posting of charges, check-out and collecting payment.
· Uses proper telephone etiquette and always takes proper and complete messages. · Keeps updated on current hotel happenings by reading all front desk logs and memos. Be aware of daily activities and meetings taking place at the hotel
· Attends to guest complains, inquiries and requests. Refers problems to superior whenever necessary.
· Prepares the registration form, breakfast coupon and key for the arrival the next day. · Keeps the reception area and main conference room neat and professional in appearance. Manages front desk area and monitor the telephone console
· Communicates with other departments regarding group and VIP check-ins. · Handles inquiries for group or company reservation and gets detail for function requirement.
· Attends divisional/departmental meeting and training when requested.
Minimum Job Requirement:
- Background in Opera PMS is an advantage
- Microsoft Suite Knowledge
- Flexible with good communication skills
Job Type: Full-time
Benefits:
- Company events
Schedule:
- 8 hour shift
Supplemental Pay:
- Overtime pay
Work Location: In person
