About Brainbox
Brainbox is different from every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do aims to provide people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.
The HR/Payroll Support Officer plays a role in supporting the client's clients by configuring, implementing, and maintaining the Employment Hero HR and Payroll systems. The role is responsible for ensuring a seamless experience for clients during onboarding and system setup, streamlining administrative processes, and delivering proactive support.
Requirements
- Bachelor’s degree in Human Resource Management or any related degree
- 3-4 years of demonstrated experience in Employment Hero and Payroll is required
- 3-4 years of demonstrated experience in HR Admin and Payroll is highly preferred
- Strong understanding of Australian payroll legislation and Modern Award interpretation.
- High-level attention to detail and accuracy, especially with data entry and payroll configurations.
- Excellent customer service and communication skills, both verbal and written.
- Proven ability to work independently, manage priorities, and meet deadlines.
- Proficiency with Microsoft Office (especially Excel) and online platforms.
Responsibilities
System Setup and Implementation (Employment Hero HR & Payroll)
- Set up Employment Hero HR and Payroll systems for new clients based on their requirements.
- Conduct audits and gather requirements to ensure accurate system setup.
- Import employee and payroll data while ensuring accuracy and compliance.
- Customise workflows, onboarding, leave, timesheets, and policies.
- Configure payroll rules like award interpretations, pay categories, and earning rules.
- Test and validate the system before it goes live.
Client Onboarding and Support
- Support clients during onboarding, answering system and HR/payroll-related queries.
- Deliver training and system walkthroughs for users.
- Act as the first point of contact for technical support and troubleshooting.
- Escalate complex issues to senior consultants or Employment Hero support.
System Administration and Maintenance
- Keep records of system settings, workflows, and permissions.
- Regularly update systems to reflect legislative or organisational changes.
- Manage software updates and support clients through transitions.
Process Improvement and Innovation
- Find ways to improve client processes and reduce admin work using system features.
- Stay updated on product changes, payroll laws, and HR best practices.
- Recommend improvements to internal implementation processes or client systems.
Compliance and Data Integrity
- Ensure HR and payroll setups meet Fair Work and Australian employment laws.
- Perform quality checks for data accuracy and audit readiness.
- Maintain data privacy and security at all times.
Tools/Software
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Employment Hero
Perks
- Attractive and competitive salary
- Tenure-based and Performance-based incentives
- Paid time off
- Day shift
- Unlimited cash incentives for hired referrals
- Engagement and Recognition programs
- HMO on day 1
- Work-life balance with a 37.5h week and free weekends
- International career growth and clients
- Opportunities to travel abroad
- Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
- Fun and inclusive working environment and great working culture
- Dedicated local support with local Management, HR, onboarding, payroll, and ICT
- Access to unlimited training and micro-competencies to advance your skills
This role is subject to a number of skills and possible online practical tests.
This position is an onsite role at our Pampanga office. Candidate must be willing to work on-site.
Work Location: Sto. Domingo, Angeles City (across Sacred Heart Medical Hospital)
