About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Position Summary:
Responsible in ensuring the strategic conduct and implementation of legally acceptable Human Resources management function and processes such as attrition & retention management, employee engagement, case consultation, culture management, training and change management by effectively partnering with practice heads and leaders across all levels of the organization.
Responsibilities:
- Oversee the daily operation of our HR Information Systems
- Process employee data like leaves, wages and working hours
- Enroll new hires and enter information including contact details and job titles
- Collect necessary data for EEO-1 reporting
- Design manuals and document data processing procedures
- Generate ad-hoc reports (for example, reports on turnover, hiring costs and benefits)
- Collaborate with our IT staff to perform regular tests and upgrades to our HRIS
- Ensure compliance with GDPR and other data protection regulations
- Research vendors and implement new integrations as needed
- Conducts regular audits and ensures accuracy of data
Requirements and skills:
- Graduate of any Bachelor's Degree
- Must be amenable to work at night
- Must be amenable to work in or travel "on occasion" to BGC Taguig or IT Park Cebu
- 2-3 years HR or Operations experience in a Supervisory capacity, preferably within the call center, customer service, or any labor-intensive industry (i.e. manufacturing).
- Working knowledge of at least two Human Resources processes such as talent acquisition and management, organization design, workforce planning, performance management, team development, culture management, employee relations, discipline and discharge, compensation and benefits, learning management, legal compliance.
- Have skills in the following: Project Management, Presentation and Facilitation Skills, Effective Meeting Management,
- Basic Change Management.
- Possesses a general knowledge of legal requirements for handling employee cases.
- Familiarization with the Philippine Labor Code. Proficiency with MS Office applications.
Supportware is the Service Delivery Partner of Helpware in the Philippines. Supportware's main goal is to provide Helpware, with excellent business process solutions and to achieve the optimum job-person match. On behalf of Helpware, candidates can discuss and explore current job opportunities within the company.
Work Environment:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such, it is our goal to keep our employees safe during these uncertain times.
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Life insurance
- Paid training
Schedule:
- 8 hour shift
- Evening shift
Supplemental Pay:
- 13th month salary
- Performance bonus
Application Question(s):
- How many years of experience do you have in Human Resources, including leadership or managerial roles?
- Which HR functions have you directly managed?
- What HR software or systems (e.g., HRIS, ATS, payroll tools) have you used and managed?
- Can you work onsite?
- Can you work night shift?
- How much is your asking salary?
Work Location: In person