Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Main responsibilities
- Coordination with SASA Account sales on matters related to the coordination and service performance of Husbandry port calls entering the area.
- Manage and develop the team, including evaluating the performance of the team, provide feedback, directions, support, and coaching on a regular basis.
- Ensure optimal resource set-up and competence, and work with the team on process compliance and continuous improvement.
- Coordinate port calls for assigned customer accounts effectively, including proper monitoring of the vessel and attendance to any follow-up enquiries.
- Ensure the Husbandry Centre complies with Husbandry Agency Standard Operating Procedures & Supplier Governance standard, including correct use of the operating systems (WASP, SMS, and any other approved Husbandry application whenever applicable).
- For global port calls, monitor the execution of the port call and work closely with Operations to ensure that we meet customers’ expectations.
- Ensure communication with customers is proactive, efficient and timely.
- Suggest process improvements based on efficiency, productivity, or cost effectiveness gains.
- To gather information required to help resolve and close Final DA Settlement disputes.
- To follow up complaints/non-compliances through Improvement Potential system.
- Attend business review meetings with customers as required and interact with the relevant KAMs.
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