Key Responsibilities:
- Handle insurance-related tasks related to personal lines and/or commercial lines
- Manage outbound and inbound phone calls with professionalism
- Provide excellent email and chat support
- Maintain organized digital records and ensure timely completion of tasks
- Follow processes and instructions accurately and consistently
- Use CRM systems such as Zanatec or similar platforms
Requirements:
- Must be available to work full-time, Monday to Friday, 8:00 AM – 5:00 PM (U.S. time)
- Must not have any concurrent job or freelance commitments
- At least 6 months of virtual assistant experience with a U.S.-based client
- Minimum 6 months of insurance-related work experience (personal or commercial lines)
- Own a reliable laptop/desktop with dual monitors and high-speed internet
- Own a webcam and noise-canceling headset for video calls
Preferred Qualifications:
- Strong written and verbal communication skills
- Ability to handle customer concerns with empathy and professionalism
- Proactive and self-directed, with strong attention to detail
- Familiarity with insurance processes and tools like Zanatec is a plus
What We Offer:
- A consistent full-time schedule with weekends and U.S. federal holidays off (paid)
- Starting pay of $4 per hour (negotiable based on experience)
- Health insurance (HMO coverage)
- Paid time off (PTO)
- Year-end bonus in December
- Annual performance evaluation with opportunity for a salary increase
- Work from the comfort of your home, with a team that values your contribution
Job Type: Full-time
Pay: From Php220.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
Experience:
- Insurance: 1 year (Required)
Work Location: Remote
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