About us:
Deployed is an established BPO firm specialising in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries.
Our expert team of recruiters at Deployed will work closely with you to create a career change that challenges, motivates, and excites you. We take the time to understand your ambitions to ensure an effective job match and place you in a business where you'll perform your best. You'll be supported at every step to ensure success- from job searching and placement to a robust onboarding process to ongoing HR, office, and IT support. Deployed is committed to offering you holistic support at every step to ensure you succeed, have the best work experience and a rewarding career.
Key Responsibilities:
1. Customer Service & Sales
- Handle outbound calls.
- Handle inbound inquiries via phone, email, and online platforms.
- Provide quotes and recommendations on suitable access equipment’s.
- Convert leads into sales and meet or exceed KPI’s.
- Build and maintain relationships with new and existing clients.
2. Order & Rental Coordination
- Process bookings for equipment hire.
- Liaise with Australian team to ensure availability and logistics of equipment.
3. Product Knowledge & Advice
- Understand different types of access hire equipment and their applications.
- Stay updated on safety regulations and equipment certifications.
- Provide customers with technical guidance and best-use practices.
- Training will be provided.
4. CRM & Data Management
- Maintain accurate records in the Customer Relationship Management (CRM) system (NetSuite).
- Track sales performance and report daily updates.
- Follow up on quotes and rates daily.
5. Team Collaboration
- Work closely with Australia sales managers.
- Coordinate with Australia teams to ensure smooth operations.
- Provide feedback to Australia managers and gather information on customer needs and market trends.
Skills & Experience Required:
- Previous experience in internal sales, or construction industries preferred.
- Strong customer service and communication skills.
- Ability to negotiate and close sales.
- Proficiency in CRM software.
- Strong organizational and multitasking skills.
KPIs & Performance Metrics:
- 8-10 Qualified leads daily
- Minimum of 60 calls daily
- NTA: 5 New trading accounts on first four months, 7 New Trading accounts for the next three months, 10 New trading accounts from 9th month.
- Achieve daily/weekly/monthly sales and rental targets.
- Response time to customer inquiries and quote requests.
- Customer satisfaction and repeat business.
- Accuracy in order processing and CRM data management.
Work Arrangement
- Office-based with phone and email communication.
- Work Hours: Monday to Friday, 6am-3pm or 7am-4pm, should complete nine (9) hours work, inclusive of one (1) hour lunch break
Why you should join our team!
Leaves entitlement, HMO, and life insurance upon hire!
Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!
At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.
Job Types: Full-time, Permanent
Pay: Php40,000.00 - Php70,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
- Promotion to permanent employee
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Commission pay
Work Location: In person
