IT Helpdesk Support – Roles and Responsibilities
Primary Responsibilities:
- Provide first-level support for end-users via ticketing system, email, or direct request (hardware, software, printer, network).
- Troubleshoot and resolve issues related to:
- Microsoft 365 apps (Outlook, Teams, Word, Excel, etc.)
- Device compliance and policies via Microsoft Intune
- Azure AD login/access and MFA issues
- VPN connectivity and basic FortiClient support
- VoIP system (basic call flow issues or device setup)
- Coordinate with the main IT Specialist for escalation of infrastructure or security-related concerns.
- Assist in onboarding/offboarding of users (email setup, device config, M365 license assignment).
- Maintain asset logs (laptops, peripherals, network devices).
- Monitor and document incidents, requests, and resolutions in the helpdesk system.
- Provide basic training to end-users for common applications and best practices.
Preferred Qualifications:
- Basic knowledge of:
- Microsoft Intune or other MDM tools
- Microsoft 365 Admin Center (user management, license assignment)
- Azure AD (user login, password reset, MFA)
- Windows 10/11 troubleshooting
- Strong communication and customer service skills
- Familiarity with endpoint security concepts (e.g., Defender, antivirus alerts)
- Experience with helpdesk ticketing systems (or willingness to learn)
Job Types: Full-time, Permanent
Pay: Php20,000.00 - Php23,000.00 per month
Benefits:
- Health insurance
- Staff meals provided
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
Work Location: In person
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