IT Manager, GBS Manila

Career-defining. Life-changing. 

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

About iRhythm:

iRhythm is a leading digital healthcare company focused on the way cardiac arrhythmias are clinically diagnosed by combining our wearable bio sensing technology with powerful cloud-based data analytics and Artificial Intelligence capabilities. Our goal is to be the leading provider of ambulatory ECG monitoring for patients at risk for arrhythmias. iRhythm’s continuous ambulatory monitoring has already put over 2 million patients and their doctors on a shorter path to what they both need – answers.

About This Role

iRhythm is currently seeking an experienced, motivated Manager of IT in our Manila, Philippines office. Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

The Manager of IT – GBS Manila is a critical member of iRhythm’s global IT organization, responsible for leading all aspects of local IT operations and team management. This role provides strategic and operational leadership across key functions, including Desktop Support, Access Management, and IT Compliance. As the primary IT leader for the GBS Manila site, the Manager ensures the stability, security, and efficiency of IT services, while aligning local initiatives with global standards and business objectives.

This is a full-time onsite role based in Manila, with occasional travel as needed.

Key Responsibilities:

1. Team Leadership & People Management

• Lead and develop the local IT team, including hiring, onboarding, scheduling, coaching, and performance management.
• Foster a collaborative and service-oriented team culture aligned with iRhythm’s global IT standards.

2. IT Operations & Support

• Oversee day-to-day IT operations and service delivery at the GBS Manila site.
• Ensure timely and effective desktop support for all end users, including workstation, laptop, mobile, and software deployment and troubleshooting.
• Serve as an internal escalation point for critical IT issues and major incidents.

3. Infrastructure & Systems Coordination

• Collaborate with global IT and infrastructure teams to support and maintain local IT infrastructure.
• Contribute to the planning, rollout, and support of new systems and infrastructure projects.

4. Procurement & Vendor Management

• Manage local IT procurement processes, including vendor selection, purchasing, and inventory control.
• Ensure IT purchasing is cost-effective and aligned with organizational compliance standards.
• Build and maintain strong, productive relationships with local vendors and service providers.

5. Compliance & Security

• Support IT audits and ensure compliance with internal policies and industry regulations.
• Assist the Information Security and Infrastructure teams with the timely resolution of security-related incidents.

6. Service Management & Process Improvement

• Monitor IT service levels and gather performance metrics to report to senior leadership.
• Partner with Level 1 support teams on incident, problem, and change management processes.
• Drive continuous improvement initiatives and contribute to the development of operational procedures and standards.

7. Strategic Collaboration

• Collaborate with cross-functional business units to understand needs and deliver IT solutions that support operational goals.
• Participate in strategic planning, budgeting, and business case development for IT initiatives.

8. Documentation & Reporting

• Maintain accurate documentation of IT assets, configurations, policies, procedures, and support guides.
• Prepare and present IT operational and performance reports to leadership as required.

About You

A seasoned IT leader with a strong background in IT Service Management and operations, ideally within a regulated industry such as medical devices, life sciences, or pharmaceuticals. You bring a hands-on leadership style, deep technical expertise, and a passion for building high-performing teams in dynamic, fast-paced environments.

You excel in managing day-to-day IT service operations—including Helpdesk, Service Desk, and Desktop Support—while also driving long-term improvements in service delivery, resource planning, and performance reporting.

Key Qualifications & Experience

• Education & Experience
  • Bachelor’s degree in Information Technology, Computer Science, or equivalent combination of education and experience.
  • 10+ years of progressive IT experience, with 5+ years in a leadership or management role.
  • Prior experience in a regulated industry (medical device, biotech, pharma, or financial and banking) is highly preferred.
• Technical Expertise
  • Hands-on experience in IT Helpdesk, Service Desk, Desktop Support, and infrastructure operations.
  • Strong background in IT service delivery, incident resolution, asset management, and vendor coordination.
  • Familiarity with data center environments and enterprise IT ecosystems.
• Leadership & Operational Strength
  • Proven ability to hire, develop, and lead high-performing teams.
  • Skilled in workforce planning, scheduling, coaching, and performance management.
  • Strong execution mindset with a focus on KPIs, service metrics, and operational reporting.
• Service Management Mindset
  • Deep understanding of ITIL best practices, including Incident, Problem, and Knowledge Management.
  • Experience leading process improvements, optimizing workflows, and ensuring SLA adherence.
• Communication & Collaboration
  • High-level communication skills—clear, confident, and effective across technical and non-technical stakeholders.
  • Strong interpersonal skills and the ability to partner across departments and all levels of leadership.

Location:

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]

About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

There have been instances where individuals not associated with iRhythm have impersonated iRhythm employees pretending to be involved in the iRhythm recruiting process, or created postings for positions that do not exist. Please note that all open positions will always be shown here on the iRhythm Careers page, and all communications regarding the application, interview and hiring process will come from a @irhythmtech.com email address. Please check any communications to be sure they come directly from @irhythmtech.com email address. If you believe you have been the victim of an imposter or want to confirm that the person you are communicating with is legitimate, please contact [email protected]. Written offers of employment will be extended in a formal offer letter from an @irhythmtech.com email address ONLY.

For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121