IT Manager - Work from Home

As IT support you will be responsible to monitor activities on 50 users to determine hours per week; to aid our US Manager to deploy AWS Workspaces (Cloud Based)

Goel Services, Inc. is currently seeking for a Help Desk: :Analyst: in Landover, MD to work for an IT Services team supporting a internal employees and external end-users in fast-paced environment. Candidates should have excellent communication skills and experience providing over-the-phone support for software or web-based systems

Responsibilities for the Help Desk Analyst include:

• Working within a small internal and external IT Help Desk Support (70 work spaces / 40 printers) using Amazon Workspaces

• WordPress for creating websites and updating our websites
• Overseeing employee monitoring and productivity software
• Working within a small internal and external IT Help Desk Support (45 work spaces using Amazon Workspaces
• Providing user administration, hardware and software troubleshooting, and access control management
• Support end-users and trouble shoot issues with software and online-based system
• Working closely with Tier 2 Technical Team to escalate tickets and resolve end user issues
• Sales and disposition of obsolete or unused IT equipment - EBay Store
• First point of contact for troubleshooting of IT problems; resolving the problem if possible, with an appropriate sense of urgency. Provide IT support to end users, both on- and off-site.
• Provide IT systems orientation to new staff members.
• Provide mobile and IP telephony phone support.
• Online services administration and support (electronic signatures, e-mail security, file sharing, mobile devices, online meeting, etc.).
• Develop instructional documents.
• Keep abreast of IT technology.
• Other duties as assigned.

Qualifications for the Help Desk Analyst include:

• Excellent Written and Verbal Communication skills
• Experience in Active Directory, Sharepoint, Microsoft Planner, Microsoft BI, Microsoft Exchange, Microsoft Office, mobile OS (iOS & Android), and PDQ Deploy.
• Ability to work independently with minimal supervision.
• Strong problem-solving skills and the ability to develop alternative solutions.

Compensation for the Help Desk Analyst includes:
This is full time - Our starting rate 55,000 PHP per month - 45 hrs. per week paid thru PayPal at a total amount of 13,000 PHP per week (PayPal has fees)

Hours for the position are Manilla Time = Monday - Friday - 3 PM to 12 AM (midnight):
This is 5 days a week - 9 hours per day starting in the evening and finishing at night.:

• Computer Requirements:
  • Must have computer and 20mb internet with two screens. Work is hosted thru Amazon Workspaces with full screen recording etc.
    
    Internet Requirements:
    
    To check speed - you must be good thru Amazon Workspaces Health Check:
    https://clients.amazonworkspaces.com/Health.html
    
    Software that we are using:

We provide all software thru Amazon Workspaces

• If your internet speed is greater than 200ms latency coming into USA East: it will not work with AWS – You must upgrade your internet speed which will decrease your latency. https://clients.amazonworkspaces.com/Health.html - Please verify your speed into US East (N. Virginia)

Work Days off for US (whatever the observed day off is)
You will earn two weeks vacation per year to be used on those days you want off in addition to the seven overserved days off for a total of 17 days off.