Position: DevOps and Support Engineer (Fully Remote)
We are looking for a versatile IT Ops Analyst to support our operations and collaborate closely with a Tier 3 Engineer. This role combines DevOps, IT support, and issue triage responsibilities. The ideal candidate is proactive, technically skilled, and comfortable working cross-functionally. Based in the Philippines, this role offers valuable after-hours coverage that complements our PST/EST teams without operational overlap.
Key Responsibilities:
- Review, categorize, assign, and manage production issues proactively.
- Investigate medium- to low-priority issues across teams and customers, analyze root causes, and document clean, reproducible steps.
- Troubleshoot complex customer-reported issues using logs and black-box analysis.
- Manage and deploy team tooling such as Sentry, CI/CD systems, and in-house deployment services.
- Improve logging and monitoring systems to accelerate feedback loops and issue resolution.
- Address automated test failures or delegate them appropriately.
- Enhance Slack integration for CI/CD pipelines to ensure visibility and accuracy.
- Automate recurring workflows to support developer efficiency.
- Provide general IT support and assist internal teams with technical troubleshooting.
- May assist with QA testing, technical documentation, or compliance tasks depending on interest and skill set.
Requirements:
- Bachelor’s degree in Computer Science, IT, Computer Engineering, or a related field or equivalent relevant experience.
- Demonstrated experience in a DevOps, IT Operations, or Support Engineering role.
- Proficiency with tools and technologies such as Docker, Python, Sentry, Jenkins, Linux, and Bash.
- Strong written and verbal communication skills in English for effective collaboration across teams and with clients.
Nice to Have:
- Experience with Tier 2+ troubleshooting and customer support workflows.
- Familiarity with DevOps practices (e.g., CI/CD pipelines, automation, infrastructure).
- Exposure to AWS, JavaScript, HTML, or web application development.
- Knowledge or hands-on experience with:
- Ansible, Kafka, Fluentd
- Technical writing and proposal documentation
- QA testing or Design QA
- Compliance management and internal audits
- Information security (e.g., penetration testing, NIST, red teaming)
- User research or data engineering
Benefits: https://countable-web.github.io/ops/peopleops/BENEFITS-PH-TEAM-MEMBERS/
About Us:
- We believe in improving healthcare technology. Check out our product, Cortico: https://cortico.health/
- We are a company run by its people. Check out our awesome Ops manual: https://countable-web.github.io/ops/
- We are huge proponents of work-life balance so we highly encourage working on a schedule that best suits you
- We encourage input from our employees, regardless of position or years of experience, to improve our company’s system (join our Ops team!)
- We love games! We have monthly game sessions
- We pay attention to performance keenly, so we will recognize your hard work and help you grow professionally.
Note: Your application must include a resume, and a cover letter.
Important: This job post is for a full-time position only. Before applying, please ensure you are available and interested in committing to a full-time work schedule and you don't plan to have other full-time engagement in another company.
Job Type: Full-time
Pay: Php44,000.00 - Php80,000.00 per month
Benefits:
- Additional leave
- Company events
- Flexible schedule
- Flextime
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Work from home
Application Question(s):
- What is your expected salary?
- How many years have you been working in the field of DevOps?
- Enter your cover letter here or submit a file (this one is a requirement)
Education:
- Bachelor's (Preferred)
Language:
- English at a Professional or Business level (Required)
Work Location: Remote
