DUTIES AND RESPONSIBILITIES:
1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
2. Diligently attends to assigned tickets and provides support within the specified SLAs
3. Responsible with level 1 (phone & remote) & level 2 (on site) support.
4. Regularly updates on the status of assigned service request or incident.
5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned
service request.
6. Provides assistance to end-users on standard applications and specialized software.
7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to
the authorized person.
8. Responsible in formatting/Cloning of PC, Desktop, Laptops
9. Network connection configuration, testing and basic troubleshooting.
10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to
defragmentation/patches/virus updates)
11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate
authorities.
12. Performs other relevant tasks that may be assigned from time to time
POSITION REQUIREMENTS/QUALIFICATIONS
a) Education & other basic requirements
1. At least a graduate of any four year computer course
2. Minimum of 1 year relevant corporate experience
3. Amenable to the working schedule and location of the client company
4. With strong knowledge in operating system
5. Knowledgeable in PC Troubleshooting
b) Skills
- Soft Skills
1. Communication Skills
2. Customer Service
- Technical Skills
1. PC/Hardware troubleshooting
2. Printer, Software, Network troubleshooting
3. Formatting
4. Network configuration
c) Trainings
- The candidate should complete/have attended the following trainings:
a. Company Policies & Procedures, Vision, Mission & Core Values
b. Seminar on Security & Basic Policies of client.
c. English Proficiency Training
d. Quality Service Management
e. PC troubleshooting workshop
f. Basic Network configuration workshop
Job Type: Full-time
Pay: Php13,000.00 - Php14,000.00 per month
Work Location: In person
