IT Support Officer (System Integration)

JOB REQUIREMENTS:

• Bachelor's/College Degree in Computer Science or Information Technology.
• With at least 3 years of progressively responsible work experience in system administration and integration.
• Experience in the medical industry is a plus but not required.
• Knowledgeable in Windows Server Administration, SQL Server, Network Attached Storage, and ITIL (Information Technology Infrastructure Library).
• Knowledgeable in Cisco, HP, or other types of managed switches (VLAN, routing, and other network protocols).
• Strong documentation and system analysis skills.
• Knowledge of current trends and developments in information technology.
• Willing to do multi-tasks and has leadership potential; above average computer proficiency.

JOB RESPONSIBILITIES:

• Focus more on the system process improvements and documentation compliance.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Researching and recommending new approaches to improve the networked computer system.
• Manage user accounts, permissions, and access rights to ensure appropriate access to resources.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Provide technical support to employees, such as setting up new users' accounts/profiles and dealing with password issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Ensure proper and secure storage, backup, and retrieval of data.
• Manage database servers, ensuring data availability and security.
• Continuously monitor system health and performance using automated tools.
• Customize internal systems to meet organizational needs and improve efficiency.
• Ensure systems are integrated and functioning cohesively.
• Address anomalies and performance bottlenecks promptly.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Coordinate with third-party vendors if necessary.
• Handle external coordination of software-related issues with vendor or local product support.
• Ensures resolution is within an acceptable time frame.
• Supervise application deployment, including fixes and updates to target devices.
• Conduct testing prior to rollout. Discusses any foreseen major concerns with other IT professionals.
• Advise and assist the company in maintaining security-related concerns and purchasing new systems, software, and hardware.
• Other tasks that management may assign from time to time relevant to the job position.

Job Types: Full-time, Permanent

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Discounted lunch
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends

Supplemental Pay:

• 13th month salary
• Bonus pay
• Performance bonus