Salary: P400 - P600
Schedule: Tuesday to Saturday (12:00 AM - 3:00 AM PHT)
What are we looking for?
Skills Required:
- Minimum of 2 years of experience in back-end IT support or advanced technical support roles
- Strong knowledge of: Computer network troubleshooting, Virus protection software, Microsoft operating systems and applications
- Experience with helpdesk ticketing systems Excellent problem-solving skills and a proactive approach to technical challenges
- Strong written and verbal communication skills.
What will you do?
- Provide day-to-day technical support for employees and the IT team
- Perform basic and advanced troubleshooting for Microsoft systems and general computer issues
- Manage helpdesk tickets, including intake, prioritization, resolution, and documentation
- Troubleshoot and resolve issues related to:
- Computer networks
- Virus protection and security software
- End-user devices and applications
- Deliver back-end IT support and escalate complex issues when necessary
- Contribute to continuous improvement of IT processes and support workflows
- Perform other tasks related to the role
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our Client is a Massachusetts-based solar company and we’ve always been proud to serve a state that continues to lead the nation in solar panel installations.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
