The IT Support Specialist is responsible for providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting and resolving technical issues, installing and configuring equipment, and maintaining IT systems to meet organizational requirements. The IT Support Specialist also documents support activities, escalates complex problems to higher-level support or vendors, and contributes to IT projects and process improvements. A strong focus on customer service, problem-solving, and timely response is essential.
1. Provide first-level technical support for hardware, software, and network issues, responding to requests via phone, viber, email, or ticketing system.
2. Diagnose, troubleshoot, and resolve technical problems in a timely and professional manner.
3. Install, configure, and maintain computers, printers, operating systems, and approved software applications.
4. Perform regular system updates, backups, and preventive maintenance to ensure optimal performance.
5. Assist with user account creation, access management, and password resets in accordance with security protocols.
6. Document all support requests, actions taken, and resolutions in the ticketing or helpdesk system.
7. Escalate complex or unresolved issues to higher-level support or vendors when necessary.
8. Provide technical guidance and training to end-users to improve system usage and minimize recurring issues.
9. Support IT asset management by tracking inventory, equipment issuance, and hardware lifecycle.
10. Participate in IT projects, system upgrades, and process improvement initiatives.
11. Ensure compliance with company IT policies, security standards, and best practices.
Others: Perform other duties assigned by the management and department head from to time. must be flexible and adaptable to changes that will occur during the course of employment
Job Type: Full-time
Work Location: In person
