Job Summary:
The Technical Trainer for Hospital Information Systems (HIS) is responsible for designing, developing, and delivering training programs specifically focused on HIS modules and workflows. This role ensures that hospital staff, including clinical, administrative, and support personnel, are proficient in using the HIS to support patient care, hospital operations, and compliance requirements. The trainer plays a key role in ensuring smooth adoption and optimal utilization of HIS across the healthcare enterprise.
Principal Accountabilities and Responsibilities (Specific Duties)
- Design and deliver comprehensive HIS training programs tailored to various hospital roles, including clinical, administrative, and support staff.
- Conduct training needs assessments, develop instructional materials, and provide both live and virtual training sessions.
- Collaborate with department heads, end-users, and implementation teams to align training with workflow requirements and system updates.
- Provide post-training support and coaching, monitor user performance, and address training-related issues during system go-lives and upgrades.
- Maintain up-to-date training documentation, ensure compliance with privacy policies, and generate reports on training effectiveness.
Education:
- Bachelor’s degree in Healthcare Informatics, Information Technology, Nursing, Health Sciences, or a related field.
- Certification in HIS, EMR/EHR systems (e.g., Meditech, Epic, Cerner), Training & Development, or Instructional Design is an advantage.
Experience:
- Minimum of 3 years of experience in training delivery, preferably in a hospital or healthcare IT environment.
- Hands-on experience with Hospital Information Systems (HIS), including clinical and administrative modules.
- Experience in designing training materials, user manuals, and e-learning content.
- Familiarity with healthcare workflows and regulatory compliance standards (e.g., DOH standards).
Technical Skills:
- Proficiency in HIS platforms and clinical information systems.
- Skilled in using LMS (Learning Management Systems) and virtual training tools (e.g., Zoom, MS Teams, WebEx).
- Strong presentation, facilitation, and instructional design skills.
- Competency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and reporting tools.
Soft Skills:
- Excellent communication and interpersonal skills with the ability to interact with a wide range of healthcare professionals.
- Strong analytical, problem-solving, and time management skills.
- Ability to work independently and collaboratively in a fast-paced hospital environment.
- Adaptability and patience when supporting users with varying levels of technical proficiency.
Key Performance Indicators (KPI)
- Training completion rate - 95%
- Average user proficiency score - 85%
- User satisfaction rate on training programs - 80%
- Compliance (HIS training and regulatory standards) - 98%
Job Type: Full-time
Benefits:
- Company events
- Employee discount
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- 8 hour shift
- Day shift
Supplemental Pay:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer Service: 1 year (Required)