Company Description
About Wrist
Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.
With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data transparency, automation, and convenience to our customers.
We continuously work on reducing our climate impact while at the same time proactively addressing our customers’ growing demand and need for responsible solutions and services.
From more than 30 locations worldwide, in all major shipping locations, 1,800 Wrist employees take pride in making it easy for our customers to order and receive marine supplies and services.
- Wrist LinkedIn Page: https://www.linkedin.com/company/wrist-ship-supply/
- Wrist Facebook Page: https://www.facebook.com/wristshipsupply/
Job Description
Wrist Shared Services is looking for a Junior Commercial Executive who will manage and develop new business opportunities while ensuring the branch achieves its budget sales revenue, gross margin, and customer satisfaction goals.
What you'll be doing:
Customer Relations Management
- Engage with maritime clients to understand their needs and provide product information.
- Maintain positive, professional communication and update clients on order status or potential delays.
- Address product delivery inquiries and keep clients informed about new products and services.
- Strengthen relationships with existing clients and ensure company loyalty.
- Identify new business opportunities and manage customer relationships from inquiry to delivery.
Quote Management
- Receive and process customer orders for ship supplies, ensuring accuracy and timely fulfillment.
- Implement rebates, discounts, and GP calculations to ensure competitive pricing.
- Send quotations on time and proactively follow up to convert quotes into confirmed sales orders.
- Provide product information and recommendations to meet customer needs.
- Ensure all transactions comply with Service Level Agreements (SLAs) and internal policies.
- Review quotations for errors, ensuring clarity, accuracy, and alignment with market standards.
Issue Resolution
- Address and resolve customer concerns and complaints promptly, escalating when necessary.
Collaboration
- Collaborate with internal teams (operations, finance, sales, purchasing, warehouse) to ensure smooth order fulfillment and address customer needs.
- Communicate customer feedback to relevant departments for continuous improvement.
What we're looking for:
- Bachelor’s degree, preferably in Business, Maritime, or Supply Chain.
- Experience in sales, customer service, or marine industry preferred.
- Strong problem-solving, communication, and negotiation skills.
- Detail-oriented, organized, and able to work under pressure.
- Proactive team player with a positive, customer-focused attitude.
- Analytical, adaptable, and thrives in dynamic environments.
- Capable of working independently and managing resources effectively.
- Experienced in liaising with international stakeholders.
- Skilled in reporting, documentation, and MS Office tools.
- Fluent in English, both spoken and written.
- Familiarity with software development tools, AX12, and SharePoint is a plus.
Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila
Work Set up: Hybrid
At Wrist, we are committed to cultivating a culture of belonging where every individual feels seen, valued, and respected.
As a global company, we aim to reflect the communities we are part of, believing that our strength comes from diverse perspectives, experiences, and the unique contributions each person offers.
We welcome applications from all qualified candidates, and we are dedicated to maintaining a recruitment process that is inclusive, fair, and respectful.
By fostering a supportive workplace culture rooted in belonging, we lay the foundation for meaningful collaboration and shared success.
