As __Linen Attendant__ for Wright Park Hotel, you are responsible for ensuring that guest rooms are cleaned, well-maintained, and fully stocked to provide a welcoming and comfortable experience for all guest. Specifically, you are responsible for
● Sorting, washing, drying, pressing, and folding clothing and other textile items.
● Removing stains from items using the appropriate procedures.
● Performing minor sewing duties.
● Tracking which items belong to whom.
● Keeping an updated inventory of laundry detergents and sewing kits.
● Tracking maintenance and repairs on laundering equipment.
● Ensuring that the facility remains clean at all times.
● Anticipating and responding to customers' queries, concerns, and complaints.
● Keeping sufficient tokens or change for the washing and drying machines, if required.
● Responsible for picking up and delivery of in-house guest laundry.
● Responsible to collect and deliver outside guest laundry / dry cleaning.
● Responsible for delivering all guest items punctually, accurately and in a professional and courteous way.
● Collect laundry and dry-cleaning bags from guest rooms and ensure that guest name, room number and laundry pieces are listed.
● Count and verify all items collected as per laundry price lists / laundry sheet signed
by the guest and note down any discrepancy or damages on the same sheet.
● Check all items for damage or stains and take appropriate action to rectify these
issues.
● Report immediately to the superiors in case any valuable items like cash, jewelry,
credit cards etc. found in guests cloth pockets.
● Responsible for processing the guests clothing on the correct equipment / machines using the appropriate chemicals and temperature.
● Once processed, neatly fold or hang the clothing as requested by the guest on the
laundry sheet.
● Sort employee uniforms for appropriate action like washing, dry cleaning, pressing or sending for repairing to the hotel's tailor.
● Able to process the staff uniforms on the correct equipment using the appropriate
chemicals and temperature.
● Once processed, hangs and transports clean uniforms to Housekeeping.
● Shakes wet sheets, table linens and napkins prior to ironing in order to spread them out.
● Responsible for feeding washed linens and napkins into ironers or folders or calendar machines.
● Retrieves folded linens and stacks or hangs clean linens as appropriate.
● Sorts clean towels, rugs and robes.
● Uses towel folder and manual folding for bath towels, washcloths, rugs and robes.
● Assist in the loading and unloading of dryers and sort out washed laundry items
● Operates and maintains folding equipment, presser and iron.
● Operates and maintains washer, dryer, dry cleaning machine etc.
● Report any technical problems or deficiencies to the supervisor or maintenance team.
● Place folded product on appropriate rack.
● Reports any damage or deficiencies in the laundry items to the laundry supervisor.
● Assist in inventories and attend all departmental training as informed and scheduled by the manager.
● Assists with other responsibilities and duties in the absence of other team members
or other tasks assigned by the supervisor/manager.
● And other responsibilities as deemed necessary by the management to achieve efficiency and effectiveness, thereby ensuring customer delight at all times.
Job Type: Full-time
Pay: From Php13,000.00 per month
Benefits:
- Additional leave
- Company events
- Health insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Staff meals provided
- Transportation service provided
Education:
- Junior High School (Preferred)
Experience:
- Housekeeping: 1 year (Required)
- Linen Attendant: 1 year (Preferred)
Location:
- Baguio City 2600 P15 (Required)
Work Location: In person