Description:
Talentek by Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.
We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
As a Logistics Coordinator, you will be responsible for analyzing, interpreting data and providing logistics information and effective customer service to aid cost-effective, efficient, timely, and high-quality logistics solutions.
Some of your responsibilities are but are not limited to:
- Track and Trace: Monitor shipments in real-time to ensure timely deliveries, identify potential delays, and provide proactive updates to clients.
- Communication & Customer Service: Conduct regular check-ins with drivers, carriers, stakeholders and customers to confirm shipment status and promptly address any issues.
- Issue Resolution: Troubleshoot operational challenges and escalate unresolved problems to the appropriate teams.
- Escalation Management: Identify critical issues and escalate to on-call leadership or technical teams as required, following proper protocols.
- Documentation: Accurately maintain and update shipment records, including status updates and incident logs, in the system.
- Reporting: Prepare and deliver detailed end-of-shift reports, highlighting critical incidents and updates.
- Compliance & Standards: Follow all company SOPs, client SLAs, and international logistics regulations.
Requirements:
What would help you succeed:
- Believe and love what you do.
- Strong communication skills.
- Critical-thinking skills
- Keen to detail.
- Sense of Urgency.
Minimum requirements:
- Education: A high school diploma is required. College education is a plus.
- Experience: At least 1 year of experience in customer service and US logistics operations is required.
- Language: Very good English skills. C1 or higher is preferred.
Perks:
- Schedule: Monday to Friday, 4:00 pm to 12:00 am (CST) or Tuesday to Saturday, 5:00 am to 1:00 pm (Philippine Time). Work schedule will follow the American Calendar.
- Contract: Contractor
- Location: Remote
- Salary: $722
Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?
