Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
- Minimum 2 years of experience in a medical reception or healthcare administration role
- Experience using practice management systems (e.g., Halaxy, Genie, or similar) preferred
- Knowledge of Medicare billing and private practice operations
- Excellent written and verbal communication skills
- Strong attention to detail, time management, and multitasking abilities
- Empathetic, patient-focused, and professional demeanour
Core responsibilities:
- Answer and manage phone calls, voicemails, and emails in a professional and compassionate manner
- Manage patient bookings, appointment rescheduling, and cancellations using our practice management system
- Send appointment reminders and follow-ups to patients
- Process Medicare and private billing, issue invoices, and manage payment follow-up
- Maintain accurate patient records and ensure confidentiality and compliance with privacy standards
- Liaise with clinicians, support staff, and external providers as needed
- Handle general inquiries and support families with information regarding services and referral processes
- Monitor incoming referrals and ensure appropriate triaging
- Assist with document preparation, such as appointment confirmations, clinic letters, and reports
- Perform other administrative tasks as required to support the clinical and operational team
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
Job Type: Full-time
Benefits:
- Health insurance
- Life insurance
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Early shift
- Monday to Friday
Experience:
- Australian Market: 1 year (Required)
- Practice Management System: 1 year (Required)
- Halaxy, Genie or Similar: 1 year (Required)
- Medicare Billing: 1 year (Required)
Work Location: Remote