Operational Excellence Tower Lead (O2C/S2P/R2R/H2R)

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Roles

• Oversees the identification, implementation, control, and sustainability of Continuous Improvement (CI), Digital, and Innovation initiatives within the respective Tower (O2C/S2P/R2R/H2R) at AECOM.
• Collaborates closely with the GPO community and Service Delivery teams, while managing the ‘Ops Excellence’ Subject Matter Experts’ ecosystem to drive efficiency and operational excellence.
• Requires flexibility in working hours, ensuring alignment with various time zones (US, India, Manila, Romania, UK) for effective global coordination.
•  Occasional travel to other GBS Centres is expected to facilitate collaboration and knowledge-sharing.

Responsibilities

Lean & Six Sigma Methodologies Implementation

• Oversees the ongoing training, testing, and certification of AECOM employees in Lean and Green Belt methodologies.
• Leads the integration of Lean Six Sigma to optimize processes, reduce inefficiencies, and elevate quality in alignment with set efficiency targets.
• Manages the annual maturity assessment for processes, ensuring continuous framework improvements, guiding teams through the scoring phase, and delivering actionable recommendations for implementation.

Process Management & Governance

• Collaborates with the GPO to identify and drive process improvement opportunities.
• Leads initiatives to enhance process management frameworks, ensuring end-to-end ownership and accountability.
• Oversees Governance with ‘Ops Excellence’ SMEs within Service Delivery teams, facilitating an ecosystem that prioritizes improvement ideas into ‘Just do it’ actions, Lean projects, and Green Belt initiatives.

Automation Ownership Across the designated Process

• Responsible for developing a comprehensive Automation Roadmap to enhance process efficiency.
• Collaborates with business analysts and developers to ensure automation initiatives are aligned with strategic business goals, driving measurable benefits.

Outcome Delivery

• Guarantees the achievement of measurable improvements in quality, efficiency, and customer satisfaction.
• Enhance transparency in service delivery through strong governance and reporting frameworks.
• Partner with stakeholders to ensure operations align with organizational objectives, driving value realization and seamless operational consistency across geographies.

Domain Knowledge

• In addition to demonstrating prior use of Lean Six Sigma methodologies, candidates must also possess domain expertise relevant to the role they’re applying for. For instance, in an S2P role, this includes a solid understanding of sub-processes level, the ability to measure and track KPIs effectively, and proficiency in leveraging RPA and other process-specific tools.

Qualifications

• Bachelor’s degree in business, Operations Management, Engineering, or a related field.
• Lean Six Sigma certifications: Lean (mandatory) and Green Belt (minimum).
• Black Belt certification is an added advantage.
• 8–10 years of professional experience, ideally within a GBS or BPO organization.
• 4–5 years of expertise in operational excellence, process improvement, or related functions, preferably to have worked as a Lean Six Sigma Black Belt in the previous role.
• Demonstrated contribution in leading large-scale process improvement and automation initiatives within a global, matrixed environment and across O2C processes.
• Demonstrated Project Management skills with ability to handle multiple tasks; (Project management degree/diploma/certification would be an advantage).
• Proficiency in systems like MS Projects, Minitab, Mural, would be a plus.
• Change Management.
• Preferred Digital Knowledge.

Additional Information

• This role is open to multiple locations - India, Philippines, Romania, UK and US.
• Previous expertise in mentoring lean, Green Belt projects would be appreciated. The candidate should have:
  • At least 5 lean ideas implemented
  • More than 20 lean ideas mentored
  • At least 1 Green Belt project completed
  • More than 10 Green Belt projects mentored
  • At least 1 Black Belt project completed or in the process of closing his Black Belt certification
• For all the above, the candidate should be ready to show case examples while going through the interviewing process.

About AECOM 

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. 

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com. 

What makes AECOM a great place to work 

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. 

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.