Operations Manager

OPERATIONS MANAGER

- Binan Laguna

Job Summary:

• The Operations Manager is responsible for overseeing and managing the end-to-end lending
• operations of the company, ensuring efficient loan processing, compliance with regulatory
• requirements, and excellent client service. This role leads and supervises the operations team,
• monitors loan applications, disbursements, and collections, and implements process
• improvements to optimize efficiency and minimize risk. The Operations Manager collaborates
• with senior management in developing strategies, setting performance targets, and ensuring
• operational goals are achieved to support the company’s growth and profitability.

Key Responsibilities:

• Develop, implement, and monitor operational policies, procedures, and workflows to

ensure efficiency and compliance with regulatory requirements.

• Lead, mentor, and evaluate the performance of operations staff to ensure high

productivity and quality service.

• Develop, implement, and review operational policies and procedures.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting and planning.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws

and regulations.

• Work with the board of directors to determine values and mission, and plan for short

and long-term goals.

• Identify and address problems and opportunities for the company.
• Build alliances and partnerships with other organizations.
• Support in the design and execution of training programs for staff to enhance skills and

compliance awareness.

• Improve operational systems, processes and best practices that guarantee

organizational well-being

• Contribute towards the achievement of company’s strategic and operational objectives
• Examine financial data/statements and utilize them to improve profitability
• Deliver consistent performance against set targets on key customer satisfaction

measures and carry out daily/weekly reviews of KPI’s

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Management, or related field
• (Master’s degree is an advantage).
• At least 5–7 years of relevant experience in lending, banking, or financial services, with
• 2–3 years in a supervisory/managerial role.
• Strong knowledge of lending operations, loan processing systems, and regulatory
• compliance.
• Excellent leadership, organizational, and problem-solving skills.
• Strong analytical ability and attention to detail.
• Effective communication and interpersonal skills.
• Proficiency in MS Office and loan management systems.
• Excellent organizational and time management skills

Work Environment:

• Schedule: Full-time position, Monday to Friday
• Location: Office-based

Job Types: Full-time, Permanent

Pay: From Php90,000.00 per month

Work Location: In person