Responsibilities
Financial Management
- Direct annual budgeting and planning process for the organization's annual budget
- Develop and manage annual budget
- Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting
- Develop long-range forecasts and maintain long-range financial plans
- Prepare annual audit and be a liaison with all outside vendor
- Manage Profit and Loss of the programs handled
Organizational Effectiveness
- Manage functions
- Increase the effectiveness and efficiency of Support Services through improvements to each function (Recruitment, Training, Quality, Workforce, HR, IT, Finance) as well as coordination and communication between functions
- Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance
- Drive initiatives in the management team and organizationally that contribute to long-term operational excellence
- Participate in the development and presentation of proposals for business development
- Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
Organizational Leadership
- Contribute to short and long-term organizational planning and strategy as a member of the management team
- Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals
- Manage and drive performance from the Operations Managers, Associate Managers, Team Leaders and Associates in meeting SLAs and KPIs
- Lead multiple programs and LOBs
- Can act as the site POC and oversee business continuity
Client Relationship
- Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company
- Provide excellent customer service and determine the needs of the client
Requirements
- Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field
- Experience handling Content Moderation Account
- At least 5-7 year(s) of working experience in the related field is required for this position
- At least 2-3 years working in a Managerial/Sr. Managerial capacity
- Experience in handling Telecom programs
- Ability to handle 300+ FTEs under multiple lines of business
Job Type: Full-time
- Applicants must be willing to work in Eastwood, Quezon City.
Job Type: Full-time
Pay: Php70,000.00 - Php75,000.00 per month
Benefits:
- Paid training
- Work from home
Supplemental Pay:
- 13th month salary
Work Location: In person
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