Responsibilities

Ability to independently lead a team of quality associates and drive Quality culture within

the process

Reports - Ability to work on data and generate various types of reports and analysis
Understanding of the Business requirement and capability to address issues at various levels
Eye for detailing and aggressive in plan execution/implementation
Confident & Capable to interact/manage and handle the clients
Patience while giving feedback, Open to change, Multi-tasking skills, Inter personal skills
Should drive improvement initiatives at the process level
Driving quality initiatives in the team

Key Deliverables (KRA/Measure):

Excellent skills on MS Office/Quality Tools / Data Analysis / Analytical Skills / Reporting
Establish controls on Transaction Processing aiming for a Zero Defect Output
Should have the maturity and experience to manage high skilled resources
Ability to handle pressure and a natural go getter
Excellent Communication Skills(both spoken and written)
Ability to plan & conduct transactional quality audits, Process Improvements, Client &

Internal calibrations

Excellent hands on skills to get into the process deeply & ability to identify the gaps and

suggest improvement plans to clients

Requirements

Shows flexibility/ownership & works under pressure situation
Experience handling Content Moderation Account
Demonstrate excellent communication skills
Candidate should be ready to work in a 24*7 environment
The candidate should have excellent problem solving capabilities and lateral thinking skills
Good Knowledge of Audit and Evaluation function
Analytical bent of mind
Applicants must be willing to work in Eastwood, Quezon City.

Six Sigma Green Belt certified or trained resource with domain experience is an added

advantage

Job Type: Full-time

Pay: Php35,000.00 - Php40,000.00 per month

Benefits:

Supplemental Pay:

Work Location: In person

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Quality Team Lead-Content Moderation

Quality Analyst | Content Moderation (Video)