Aboitiz Foods is an integrated regional food and agribusiness company dedicated to creating a high-performance culture anchored on our time-honored values of Integrity, Teamwork, Innovation, and Responsibility. Through the collective strengths of our subsidiaries, Pilmico and Gold Coin, we believe in sustainably feeding Asia’s growth from mill to meal.
We are constantly improving and optimizing our processes by integrating the value chain around Asia. We leverage our sector expertise and capabilities to deliver quality every time. With our world-class technology and culture of constant innovation, we devote ourselves to serving you better.
At Aboitiz Foods, we embrace change and inspire innovation, leading the way in food and agribusiness solutions. Join us as we shape the future of food in Asia and build a culture where, together, we nourish the future.
Job Description
The Order Management Analyst serves as the primary point of contact and advocate for customers’ orders and is responsible for the optimization of orders while driving total fulfillment.
- Responsible for understanding and evaluating order exceptions (if any), working directly with customers and operations (Supply Chain & Production) to quickly resolve issues within the sales order life cycle (customer PO to SO conversion) across all fulfillment channels.
- An integral part of the team by providing data around Perfect Order Fulfillment (POF) and volume patterns that will aid in decision making to ensure that product support and delivery conforms to customer and quality standards ensuring daily on time delivery to end customers.
- Tasked with resolving sales order exceptions and escalated customer inquiries related to the status of shipments, cancellations and expediting of orders.
- You will apply data analysis and process mapping to find solutions with our cross functional partners with the goal of reducing past due orders, clearing accounts receivable and providing operational support & efficiency for our organization.
- In this seat you will help drive optimal fulfillment activities from order induction through delivery and post delivery support that will yield a level of service that aspires to be Customer Obsessed.
Qualifications
Education:
Associate degree in Business, Finance, Supply Chain, Procurement or related field
Experience:
1-3 years Customer Operations, Supply Chain, Customer Service , Order Management or Order Fulfillment experience.
Licenses:
Training and/or certifications related to Customer Service/Experience is a plus
Other Requirements:
Project Management
Business Process Management
Additional Information
Ability to prioritize and has attention to detail, thorough in completing work tasks- Has great focus on accuracy, completeness, and value-add for assigned tasks which leads to providing excellent customer experience
- High aptitude for learning and champion in effective collaboration
- Excellent interpersonal and communication skills - verbal and written are required.
- Deadline oriented and ability to multi-tasks
- Independent / flexible problem solver
- Customer service focused personality
- Excellent written and oral communication skills
- Proficient computer software and data processing skills (MS Excel, Gsheet, Power BI, Oracle)
- Must be hard working and analytical
