Responsibilities:
- Review order forms to ensure they align with company policies and revenue recognition rules
- Partner with Billing and Deal Desk to resolve discrepancies and clarify deal structures
- Process orders accurately and timely by following internal processes and procedures, while maintaining SLA requirements
- Ensure billing is set up in NetSuite according to contract terms
- Collaborate with cross-functional teams to address internal inquiries about billing issues
- Ad-hoc projects as they arise
Qualifications:
- 2-3 years of experience in Billing or Order Management
- Ability to review contracts to ensure documentation is complete, pricing and terms are accurate, and structure complies with internal policies before order processing
- Familiarity with ERP systems (e.g., NetSuite) and experience using CRM platforms, particularly Salesforce
- Strong understanding of Order-to-Cash processes and basic revenue recognition concepts
- Intermediate proficiency in Excel and Google Sheets
- High attention to detail
- Ability to prioritize and manage multiple tasks under tight deadlines
- Strong communication and problem-solving skills
- Customer service mindset (for both internal and external stakeholders)
- Must be willing to work in a night shift schedule/US Hours and during PH holidays.
- Must be amenable to work at Alabang, Muntinlupa when work in the office resumes.
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