Patient Relations Officer

Full Onsite | Monday to Saturday | 10 hours shift schedule

Benefits (upon regularization): HMO, leaves, and up to 14th month pay.

Role Overview:

The Patient Relations Officer serves as the primary point of contact for patients, ensuring a smooth and positive experience throughout their clinic visit. This role supports both administrative and patient care functions, helping to coordinate services while fostering a compassionate and welcoming environment.

Qualifications:

• Graduate of any medical-related course
• Preferably with TESDA NC II certification if underboard (not required)
• At least 6 months of experience in a clinical, dental, or healthcare support setting
• Excellent verbal and written communication skills
• Compassionate, patient-focused, and empathetic in handling concerns
• Organized, dependable, and attentive to detail
• Strong interpersonal skills and ability to build rapport with patients and staff
• Able to work effectively in a fast-paced, team-based environment
• Willing to work on a compressed 6-day work schedule.

Roles & Responsibilities:

• Welcome and assist patients throughout the clinic process, providing clear information and guidance.
• Coordinate appointments, patient flow, and basic administrative tasks to ensure operational efficiency.
• Address patient inquiries and concerns with professionalism, empathy, and timely follow-through.
• Liaise with clinical staff and other departments to support continuity of care and a smooth patient experience.
• Ensure accurate documentation of patient interactions, feedback, and concerns.
• Promote a positive, respectful, and patient-centered clinic environment.
• Assist in monitoring patient satisfaction and help implement service improvement initiatives.
• Maintain confidentiality and uphold all healthcare standards and clinic policies.

Job Type: Full-time

Pay: Php19,000.00 - Php24,000.00 per month

Ability to commute/relocate:

• Rizal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you open to work based on the indicated schedule (Monday to Saturday, 10 hours shift)?

Education:

• Bachelor's (Required)

Experience:

• Clinical-related work/internship: 1 year (Preferred)

License/Certification:

• PRC License or NC II Healthcare Certification (Preferred)

Work Location: In person