Duties and Responsibilities:
1. Answer incoming calls according to procedure and Departmental standards.
o Assist patients in their queries and concerns.
o Collect patients' outstanding balance.
o Assist third party entities, e.g., insurance, in their queries regarding patients'
accounts.
2. Places outbound collection calls according to procedure and Departmental standards.
o Collect patients' outstanding balance.
o Assist patients in their billing queries and concerns.
3. Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed
for backup.
4. Ensures HIPAA guidelines are respected by safeguarding protected health information in
the capacity of the position's duties and responsibilities.
5. Team player being supportive of Department and Company goals and policies.
6. Reliable and punctual by maintaining a good attendance record and arriving at work and
returning from lunch and breaks on time.
7. Other related duties may be assigned from time to time.
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