About HydraMed
HydraMed is a premier provider of mobile IV therapy and telemedicine wellness services. We deliver medical-grade treatments to patients wherever they are—at home, at work, or on the go. Our commitment is to provide seamless, high-quality care through innovative, patient-centric solutions.
Position Summary
The Patient Support Coordinator – Telemedicine will provide critical administrative support to ensure telemedicine operations run smoothly. This role handles behind-the-scenes tasks such as verifying documentation, managing appointment schedules, coordinating between departments, and tracking prescription and form completion. You’ll work closely with our clinical, dispatch, and pharmacy teams to make sure patients receive timely, organized care.
Key Administrative Responsibilities
- Review and verify patient intake forms and consent documents for completeness
- Ensure accurate data entry into patient records and telemedicine systems
- Manage and maintain the telemedicine appointment calendar for providers
- Track pending and completed consults, escalate delays when needed
- Coordinate with the dispatch and clinical teams to confirm logistics for treatment follow-through
- Maintain up-to-date documentation of patient statuses, follow-up needs, and prescription tracking
- Organize and file digital patient records in accordance with privacy and compliance standards (HIPAA)
- Communicate with pharmacy partners to verify prescription processing and shipping updates
- Generate internal reports on pending patients, incomplete forms, and follow-up needs
- Assist in onboarding new patients to the telemedicine platform, sending secure links and instructions as needed
- Support providers by ensuring they have complete records and scheduled slots before each consultation
Required Qualifications
- 1+ year experience in an administrative, scheduling, or operations support role (preferably in healthcare or telehealth)
- Strong attention to detail and accuracy in handling sensitive information
- Proficiency with Google Workspace, scheduling tools, CRM/EMR platforms (or ability to learn quickly)
- Excellent organizational and time-management skills
- Ability to multitask in a fast-paced, remote environment
- Comfortable working with HIPAA-compliant platforms and patient data
- Strong written communication skills
Nice-to-Have
- Previous experience working in a telehealth, IV therapy, pharmacy, or wellness care setting
- Familiarity with scheduling software or patient intake workflows
- Bilingual (English/Spanish)
Schedule & Work Environment
- Remote position
- Collaboration with a remote team via Slack, Zoom, and project management tools
Job Type: Full-time
Pay: From Php25,000.00 per month
Benefits:
- Pay raise
- Work from home
Schedule:
- 8 hour shift
- Evening shift
Application Question(s):
- How many years of experience do you have in accordance to the role?
- We are big on commitment and responsibility, how can we sure that you are the person that we are looking for?
- This is role is on a contractor basis, are you comfortable being an independent contractor?
- Are you comfortable putting a timekeeping app in your personal device?
- What principle do you live by?
Work Location: Remote
Expected Start Date: 06/23/2025
