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Patient Support Representative - Work from Home

Twoconnect
Remote
Full time
2 days ago

​​• Respond to and convert enquiries received through various marketing channels (phone, email, forms, etc.).

• Provide information about chiropractic services, addressing any questions or concerns potential patients may have.

• Manage incoming leads, leverage sales skills and follow up in a timely and professional manner.

• Reactivate previous patients through proactive outreach and follow-up campaigns.

• Maintain accurate and up-to-date records of all enquiries and interactions in the lead management system.

• Track and report on lead conversion rates and other relevant metrics.

• Schedule initial consultations and follow-up appointments for new and existing patients.

• Coordinate with chiropractors and other clinic staff to ensure availability and smooth scheduling processes.

• Handle payment transactions for consultations and treatments.

• Provide detailed information about pricing and payment options.

• Deliver excellent customer service, ensuring a positive experience for all patients.

• Address any issues or complaints promptly and professionally, escalating when necessary.

• Other role specific duties as they arise.

Requirements

• Bachelor’s degree or certification in Health Sciences, Communications, Business Administration, or a related field.

• Proven experience in a sales support or customer service role, preferably within a medical or healthcare setting.

• Background in the medical field, such as healthcare administration, medical sales, or a similar area.

• Excellent communication and interpersonal skills.

• Strong organizational and time management abilities.

• Proficiency with lead management and CRM software.

• Ability to multitask and prioritize effectively in a busy environment.

• Empathetic, patient-focused attitude with a commitment to delivering high-quality service.

• High level of professionalism, integrity, and respect for patient confidentiality

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