Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.
Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.
Key Responsibilities:
- Oversee daily customer operations of Coins.ph fiat wallet (cash in, cash out, bills payment, etc) services which include transaction processing, service monitoring, and incident reporting and handling
- Monitor and analyze Coins.ph fiat wallet transactions
- Work with the team to analyze weekly KPIs and identify gaps and points for improvement to provide an excellent customer experience
- Work closely with the Product, Engineering, Marketing, and Compliance teams in improving the product and providing solutions to increase our service and process efficiency.
- Perform other related duties and tasks as may be required from time-to-time.
Who you are:
- Internship experience in operations, settlement, or reconciliation at a digital asset firm or financial institution is a plus
- Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
- Passionate about building lasting customer relationships and optimizing processes
- Strong verbal and written communication skills in both English and Filipino
- Strong analytical skills and knowledge in Google Suite programs
- Highly flexible, able to wear multiple hats, and thrives in a fast-paced work environment
- Thinks fast under pressure and solves problems on the go without being overwhelmed
- Trustworthy and able to protect confidential information with discretion
- Meticulous, detail-oriented, and able to work quickly without supervision
- Discreet and uphold customer privacy and confidential information
- Has a track record for getting things done - drive, ownership, and execution are at the core of our culture
- Amenable to work in a shifting schedule - morning, afternoon and graveyard shifts and available for on-call shifts.
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.
Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.
A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes! Coins culture welcomes new ideas backed up by data to create an impact.
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